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Awhile back I ordered a few things from Amazon. I found out just how awesome Amazon customer service is through an order snafu this time around.

When I did not receive the package by the due date, I looked on the UPS website and it looked as if it had been delivered.  I presumed then that someone in my building had stolen the package and that Amazon would do nothing to replace the things I’d ordered.  I decided I would e-mail Amazon, though, and I was absolutely amazed with the excellent response I received:

Hello from Amazon.com.

I’m sorry–it appears that your shipment was lost in transit. I’ve placed a new order and we’ll ship it to the same address as soon as possible.

Here are the order details:

Order Number: 103-1754562-6908227

Estimated Delivery Date:  Oct 15, 2008 – Oct 16, 2008

There’s no charge for this replacement order. I’ve also upgraded the shipping method to Standard shipping at no additional charge.

I got the new package from Amazon within a few days.  I have never been so thrilled with customer service I have received.

Tags: Amazon, Amazon.com, Customer service, Shipping, Shopping, United Parcel Service

This entry was posted on Saturday, October 25th, 2008 at 6:45 pm and is filed under Linkage, Reviews. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.